Privacy Policy
We’re committed to protecting your privacy and value your trust.
Customers
We collect information about you when you place an order. This may include your name, billing and delivery addresses, phone number and email address. We do not receive your payment card details. Website usage information is collected using cookies.
The legal basis for processing
The law on data protection sets out a number of different reasons why a company may collect and process your personal data, including:
Consent
Contractual obligations
Legal compliance
Legitimate interest
We explain below the purpose of the processing and which of the reasons we rely on to do so. If we are relying on contractual obligations, we will not be able to fulfil the contract if you do not provide the data we require. If we are relying on consent, you can withdraw your consent at any time by contacting us by email at info@cyclopathic.co.uk
How and why we use the information about you
Website users and customers
When you place an order we use your information to process your order and manage your account. We need this information to fulfil our contractual obligations to you. We may use third party distribution companies who only receive the necessary delivery details. All such third-party organisations are under strict obligation to keep your personal information private.
Orders or quotes by phone or email
When you contact us by phone or email to request a quote or place an order we use your information to process your request. We need this information to fulfil our contractual obligations to you.
Legal duty
If we are requested by a regulatory or government authority investigating suspected illegal activities we have a legal duty to disclose your information.
Who we share your personal information with
We may need to share your information with one or more of the trusted third parties listed below in order to fulfil our transactions with you:
- GoDaddy who support our website and other business systems;
- Various couriers to deliver your order.
- Google to show you products you might be interested in while browsing the internet;
- Facebook, Twitter, Instagram, etc if you choose to interact with us using those forums.
We may be required to disclose your data with law enforcement or other Regulatory body if we receive a valid request to do so.
We only provide the information they need to deliver their service, for example a courier will be given your name, address and contact phone number and/or email.
Sending data outside the EEA
We will only send your data outside the European Economic Area (EEA) to companies which we use to help run your account and services. If we do transfer to organisations that are outside the EEA, they will either be part of Privacy Shield, a framework that sets privacy standards for data sent between US and EU countries, or other privacy laws and initiatives which apply in their country.
How we will store the information about you
We will treat all your personal information as confidential and will keep it on a secure server. We will fully comply with all applicable current UK Data Protection legislation.
Retention period
Customers
We will keep your information for as long as you remain a customer of ours. After you stop being a customer, we may keep your data for a further 4 years. This will enable us to follow up any complaints, queries and warranty claims and to issue product recall notices. At the end of that period your data will either be deleted entirely or anonymised.
Suppliers
We will retain your data for such period as we believe the law requires us to.
Your rights over your personal data
You have the right
You have the right to have personal data erased:
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
To request a copy of the information that we hold about you please email us at info@cyclopathic.co.uk. To protect the confidentiality of your information, we may ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If we choose not to action your request we will explain to you the reasons for our refusal.
Security
We use internet standard encryption technology (SSL) to encode personal data that you send to us when placing an order through our website. To check that you are on a secure page, a small locked padlock will be displayed as the bottom right of your website browser.
However please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the internet can ever be guaranteed secure. Consequently we cannot guarantee the security of any personal data that you transfer over the internet to us.
Cookies
Cookies are tiny text files, which are stored on your computer. Our website uses these files to streamline your user experience, for example to remember which items are in your basket. All shopping websites use cookies and without them the site wouldn’t work..
Our Website Cookies Policy
A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org
Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.
Our use of cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
Learn how to remove cookies set on your device.
There are two types of cookie you may encounter when using Mountain Trax Limited :
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
You can use the settings of your browser to block, or delete cookies as you wish.
If you have any questions about our cookies policy or feedback please contact us on info@cyclopathic.co.uk or via our contact us page link at the top of the page.